[dgunn]

Agreed. Those who would love a replacement really have very little say in the matter. That's what anyone selling enterprise-y software has to deal with. You're usually selling to the people who won't be using it. This changes the conversation quite a bit regarding the benefits you emphasize about your offering. For instance, you may have to show a higher-up that they can save time/money by using your software rather than telling them they're employees will enjoy using it more because that high-up won't rightfully care.