They explained that their shipping fulfiller is at fault. They sent the required number of units to the warehouse, they just haven't left the warehouse yet.
The thing that made me think this way is that they claim everything's in order on their end, but they still only sent me the bare package, without the extra controler I've ordered. In a customer service ticket reply, they, however, claim they had to send the console without the extra controler in order to send at least something, and that I'll get the controler in a future shipment.
Bottom line - they can be pissed all they want. They still didn't deliver on their promises.
That's not an excuse. If you're selling thousands of units you need to do test shipments and figure out how long things actually take. And they already delayed retail a month at the last minute, that should be enough time to get shipping worked out.
It's really hard for me to think of a valid excuse for shipments to be significantly delayed for something that was ordered a year in advance. I can think of many valid reasons for production delays; production is hard and unpredictable. Shipping not so much. Maybe a natural disaster.
It was funded a year in advance. "Ordered" a year in advance makes it sound like they had the thing ready and complete and have just been sitting on their asses instead of getting the things built. This was early access--in some cases customized--hardware.
I got mine, I'm not too happy with it, but it was $100. Maybe 6 months from now I can crack it open and fix the major problems with it. But I helped get a company started that is doing something unique. That was worth the $100 alone.
When it comes to shipping delays, and only shipping delays, it does not matter in the slightest when the product was made. What matters is figuring out how to get devices shipped efficiently and legally. Which they utterly failed to do.
And I wish you would have helped a competent android game device company instead of Ouya, but what's done is done.
Who would that be? I'm actually not seeing much difference between Ouya and basically every other company in the world right now. Their customer support sucks? Yeah, so does the majority of companies from people posting on these boards.
The graphs they were posting should have been 'delivered' not just 'shipped'. Shipping really means delivered to backers. So backers made retail ship possible but will get their consoles well after.
I am within the first #15000 and in the US and still have yet to receive. I had to contact them when they said everything was shipped 100%. Granted at least they acknowledged it in the last update but it does suck.
The thing that made me think this way is that they claim everything's in order on their end, but they still only sent me the bare package, without the extra controler I've ordered. In a customer service ticket reply, they, however, claim they had to send the console without the extra controler in order to send at least something, and that I'll get the controler in a future shipment.
Bottom line - they can be pissed all they want. They still didn't deliver on their promises.