[keithpeter]

Not to mention reduction in costs for local and national government if people can fill in forms online as opposed to paper or going to an office...

[skaevola]

But that would require the local government to allow forms to be submitted online. Which mine hasn't :(

[keithpeter]

UK: big push to get 'open government' going and my local council has a big advertising campaign getting people to use their web pages. Not always online, some services mainly call centre based.

I imagine this will vary widely by country