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by B0Z 4740 days ago
One of the items I'm going to be most interested in from your service (when the time comes for you guys to start working on it) will be the TOS and/or practices you put in place.

I've been a ViprVPN customer before. I had a question or perhaps it was an issue I called them about and the person I was communicating with told me what VPN server I last connected to and when I connected. Sure, to do any kind of troubleshooting, this would have been necessary and important information. But I was concerned enough about the unsolicited disclosure that I cancelled the service immediately.

DuckDuckGo can claim a reasonably high interest in protecting my privacy because they simply do not collect data that the big search engine does. Collecting and storing this data would make them a target for undisclosed, unchallengeable, and unwarranted surveillance. This has enormous appeal to me.

Having said that, have you guys discussed (loosely) what data you will be collecting?

1 comments

Our goal for the privacy service is to collect as little as possible. (the corp service is totally separate tech and infrastructure and has user-configurable logging). We're trying to figure out what the absolute minimum is. We're also looking at Bitcoin and other forms of payment.

For a $5-10/mo VPN, we're probably going to handle most problems by "open a new account, here's a service credit", so we don't actually need to debug much. We have a vested interest in collecting the minimum information possible so there's no point in subpoenaing it from us.