[aquark]

Totally agree -- my pricing can't sustain the cost per-user in this model. Any my site's usage is very seasonal, easily up to 10x at different times of year, and it isn't clear how dynamic the plans are.

Possibly my pricing is wrong, but simply per-user seems like a very blunt instrument. Not sure what a better way of measuring the 'value' here is though. Ideally % of total hosting bill would seem 'fair', but if a service is going to cost 30-50% of the hosting costs then it needs to provide an awful lot.