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by Shorrock 4745 days ago
Love the product, and while the grandfather'd pricing is nice - it only lasts for 6 months. If we were to continue using it past these 6 months Intercom would cost, on a monthly basis, more than our servers and other add-on services we already pay for combined. Pricing based on active users might make sense if your ARPU is high enough, at which point it's just a question of return, but at lower ARPU's it simply prices itself out of the equation - at least for us.