[tshile]

If they were to ask what improvements I (as a customer) want now, I'd tell them: - speed up the security checks, being advised to show up 2 hours before boarding is ridiculous - work on making the system more flexible so I don't have 2-3 hour delays.

Improving or reducing time for those two things would greatly improve my flying experience. Much more than cutting off 20% of my flight time. They shouldn't increase cost any more per ticket either.