[bbuffone]

If the CEO can't use the product, they need to rely on others to - 1.) Communicate accurately the state of the product (is it good, why is it bad) 2.) Also communicate effectively both down (employees) and outwardly (partners, press, customers) the product direction.

[jeremychone]

I am not a big fan of the "rely on others" argument. There is only one maestro is a orchestra. Obviously, a good maestro with bad musicians won't be heard for long.