[chrisbridgett]

> 1.) I didn't know Facebook had bought one of these startups, so I am sure they have plans to enter this area

There are lots of reasons companies acquire other companies. More often than not it's for it's employee's and talent (then again, we don't know which market this is, so they may be considering entering the space, who knows?).

Number 2 depends on market size/saturation. How many CRM companies do you think there are out there? Thousands.

And finally number 3 - build your minimum viable product, get it out there, get feedback, test the waters. That's the only way you'll know for sure and you obviously believe in your idea, so I say go for it!