[gustavo_duarte]

I understand the frustration with GH limitations (no burn charts and hardly any reporting). For us, the minimalism ended up working in harmony with our process, but I can see situations where it wouldn't.

The UI and milestones, though, I think are good. JIRA is to me the king of clunky. I've used it in 3 projects over the years and evaluated it last year, and I've been pretty disappointed with it.

To borrow from another comment here, it has a bit of a Bugzilla feel, like it just grew and grew, and you have tons of fields and features, but they're poorly designed and put together. A bit of a mess, to put it bluntly. FogBugz has a similar feel to me.

I encourage you to check out JetBrains' YouTrack. I never used it in a project, but a couple days evaluating gave me a good impression. Good luck with your search.

[Jd]

Thanks for the suggestion. I've also used Jira in the past and wasn't super impressed with it at the time for just the reasons you mentioned -- lots of features but not integrated seamlessly and often overloading the user with options and not presenting a very good user experience (both in terms of speed / design / etc.). That said, I have the sense that GH is slowing down, I constantly have issues that seem to be similar to the old Twitter fail whale problem, either with what appears to be incorrect old cached data or Octocat "hello these droids that you are looking for can't be found since our ORM sucks." I assume this is some Rails stack issue (i.e. some aspect of the old Rails can't scale argument that was never really refuted but people forgot about as they stopped trying to optimize Rails apps for speed).

btw, I don't think that there is necessarily anything wrong Milestones, but there are always too many clicks involved in the GH interface and the buttons are often not where I expect them to be -- even when you have something that works well (i.e. dynamic adding of tags that automatically updates the DB), there is frequently no indication of actual success, which ends up puzzling the user.

Thanks a lot for the suggestion for YouTrack, will definitely check it out.

[gustavo_duarte]

I agree completely on the GH slow down / fail whale type of problems.

I use GH for about 12 hours a day almost every day, between open source and client projects. I face slow downs in the issue tracker, the git repos themselves (I only use command line), and the web interface to browse a project (code, history, pull requests). I notice a slow down about once a day. Some features, like the contributors graph, are always dead slow. About 10-20% of PR merge attempts fail, and I have to click the button again, sometimes multiple times. I see the Unicorn fail page or some Octocat fail page often enough.

It makes me think exactly of what you describe, a combination of Rails perf / scalability and perhaps a lack of strong backend engineering, I'm not sure.

Right now the problems are in the level of a mild annoyance / surprise that a company like GH has these issues. If it gets worse, I would consider moving away. But because I truly love the UI and overall functionality, it's a positive tradeoff for us at the moment.

You're very welcome regarding the YouTrack suggestion.

[Jd]

Yep, we are seeing exactly the same things and have more or less the same response. I've long been a huge Github fan so to think of moving away makes me quite sad, but the frequent chunkiness (even exhibited in things as simple as switching between page 1 and 2 of open issues) causes me a lot of frustration every day. I'm not ready to give up just yet however.