[feefie]

I used one for the first time last week. I was on major computer vendor's site looking for a new laptop battery. I had some questions about the differences between different batteries they offered and delivery timing... I tried Googling the answer and a lot of people had the same question, but no answer. A "live chat" box appeared, I clicked it, and the answers were quick, clear, and exactly what I wanted to know. I was pleasantly surprised.