[ryalfalpha]

I don't want to slam your site too much, but just because You don't log Typeview information doesn't mean someone doesn't. If you're using regular HTTP then everything the user types in your textbox can be intercepted by people on the network or logged on proxy servers anywhere. This is not something the user expects to have to worry about.

Mentally, the google search box has a very different contract than a textbox to communicate with support staff, the user generally gets immediate feedback and understands their data is being sent as they type.