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by maxthelion 4761 days ago
I'm Max Williams, CEO of Pusher, and I wanted to add a quick comment to this.

Having your domain name expire is pretty high on the list of most embarrassing things to cause issues. The reality of the situation is that registering a domain comes quite early in a company's history, before you have some of the information management systems in place. In our case, the reminder emails went to a single individual, who somehow managed to miss them. We have changed the contact details, and will be doing a post-mortem to make sure similar scenarios are covered in our integration tests.

It certainly doesn't indicate any lack of care for the reliability of the service. It's simply the result of a ridiculous administrative failing.

I am very sorry for any inconvenience caused.