Hacker News new | ask | show | jobs
by jarrett 4772 days ago
For me, the biggest hurdle to selling my personal items online is flaky and/or malicious buyers.

On Craigslist, buyers tend to be extremely flaky. Every time I've sold something there, I've wasted substantial time with people who arrange meeting times and don't show up. This happens many times per item. It's also overrun with scammers, although those are easy to spot if you know the signs. (Bad grammar, being unrealistically enthusiastic to the point of offering more than the asking price, mentions of out-of-state or overseas transactions, etc..)

On eBay, you have the ever-present risk of fraud. A typical scam goes something like this: Someone buys your item, you ship it, the buyer files a dispute, and eBay/PayPal take back the money. The scammer was planning to file a dispute all along, even if you did everything right. There's very little you can do to combat this, in part because eBay tends to favor buyers over sellers.

If Sold takes on all the hassle and risk of consumer-to-consumer selling, then I'll definitely consider using it.

6 comments

What would be nice is a package escrow service for one-off purchases here or there that are not time critical. You sell your item on eBay (or wherever) as normal, but the buyer pays the escrow service. Then when they confirm payment, you ship your item to the escrow service who then unpacks the item, verifies the contents are as described and functional, and then repacks it and ships it on to the buyer. Then they release the payment to you.

If the buyer tries to scam them by saying the item was not as described, the escrow service (presumably insured some way) would deal with them and you're out of the picture.

It would add a few days of delay to purchases, but for casual items already being sent UPS or Fedex Ground that aren't time critical it seems like it could add considerable piece of mind to small time sellers and buyers.

Wouldn't these guys be acting as an escrow service anyways? If they bother with the minimal process of photoing and tracking packages, it seems it would be much harder to claim fraud against them.
You might want to check out Bondsy, a way to trade with friends :) You shouldn't have to worry about fraud if you trust your friends. https://www.bondsy.com

(disclosure: i'm the lead mobile dev at Bondsy)

Perhaps for small-ticket items, the rule should be that if there's any dispute, the money goes to a charity that was agreed on before the transaction. :-)
For me, the worst part about using ebay is the stench.

Ebay has done so much to build ill-will with sellers over the years, and with the recent fee increases it was almost too much for me to continue. I decide to hold my nose and list a couple of items anyway this past week, but the listing page is now broken in both Firefox and Chrome on linux!

Enough is enough.

It is a shame, though. The users generally seem to be pretty good, and I almost always enjoy dealing with them.

The stench of ebay becomes unbearable as soon as you start trying to close your damn account with them.

A few months ago they emailed me saying that they were going to close my account in 30 days because I had done nothing with it in about 5 years. I thought this was fantastically nice of them to do for me, so I did nothing. Then 29 days later I get an email saying that they locked my account because it was compromised (After 5 years of obscurity? well okay, I suppose that is possible.) I logged in, verified that I did not have any personal information in the account that could have been stolen, set a long random password, and told ebay to remove the account. After filling out their survey about why I wanted to do that (which forced me to choose an option that was not my real reason...), they tell me that they need 150 more days to close my account. It was 30 days, but now they need 150 days to ensure all of my (five year old...) transactions are finalized? What bullshit.

That was several months ago. A few weeks ago I got another email from them saying that my account was again compromised. I am now convinced that they lie about that as a way of tricking you back onto the site to regain you as a customer. Or maybe they are incompetent and an account being closed trips their fraud system...

Yeah, I haven't sold anything on eBay in a while. The fees I could maybe deal with. But the fraud was what really drove me away.
The message appears to be "buyers suck", which should not be surprising if you've ever worked retail!
Yeah, that's what I was trying to say as well, that seems to be the biggest advantage. It would take the hassle out of setting up and selling. Now if they just pass along those disputes to you, you're not really that much better off :\. I don't know their policy however.