[fractallyte]

Conversely, in 2010 I had to resort to issuing a court summons to Samsung (UK) before they finally relented and gave me a refund on the unwanted Windows OS that was bundled with my laptop.

It was annoying. Reading the headline, it appears that a similar annoyance is continuing even now.

[scholia]

They'd have been better off taking it back and charging you a restocking fee, and if the court actually considered the issue, it got it wrong. I'd be interested to know whether you said you didn't want Windows in the first place, or whether you were, in effect, a deceptive customer.

Either way, dealing with unprofitable customers is a losing strategy for any business.