[mattbarrie]

Well you can always ignore it? There are something things you might like to earn with the credits, for example the phone number for the head of support, a chat with me over skype with a cup of tea, or a t-shirt? It's not like you have to do anything extra.

[jiggy2011]

I think the issue is that it changes the "feel" of the place and therefor the type of people likely to be attracted it.

It kind of says "we are for the sort of people who will jump through hoops to get a free article of clothing"

[lotharbot]

I wish I could ignore it, but the problem is that it's something my clients have to see too, and it's very prominent. They want to hire me, I want to deliver quality software to them, but in between us is "level up to earn a free T-shirt".

Perks and rewards are OK, but the prominence the XP/Badge/level system is given presents a very unprofessional image to potential clients. It's a distraction, a sideshow that's given center stage. I'd love to do enough professional-grade work on freelancer to earn a quick chat/consult with you (or even something like a free t-shirt), but I don't want the site inundating me and my clients with bullshit that doesn't add to either of our bottom lines. Our business relationship is not a game, but Freelancer surrounds it with excessive of game terminology and game mechanics, which gives off an air of "this place isn't for serious developers".

[mattbarrie]

Clients do not see anything related to your internal freelancer rewards level.

[lotharbot]

But they see their own level.

We had a client with us on vWorker. When we all transitioned to Freelancer, we thought "great -- lower fees and an easier to use website!" Their first login, they saw all the XP-level stuff and bailed. They simply weren't willing to conduct business on a website that seemed to treat everything like a game.

When you're running a serious business, perception matters. As you can see from this HN thread, some people who made the transition have a negative perception of the confusing, distracting sideshow of the XP system. It wouldn't be so bad if it was phrased in a more neutral way, like "Freelancer rewards". But giving something phrased in game terminology so much prominence is a big turnoff for some of us.

Of course, I don't have access to your internal metrics or split tests. Maybe the terminology works out as a net positive; maybe the people who like it engage enough more to make up for those who left because of it. I can't speak for your entire client base, only my little corner of it. And my little corner of it would be doing more business through Freelancer if the gamey stuff wasn't so prominently featured.

[mattbarrie]

The only badges they see are exam badges with your score.

[rajjalan]

Well, we ignore it by using freelancer less now. I just posted thinking you were interested in feedback :)

[ximeng]

Also didn't see the point in the gamification, interface is already complicated enough when putting up projects that I almost gave up a couple of times. And echo the earlier comment about excess emails - getting 50emails after having a discussion on the chat system is not a sensible default. Did get a good job done tho gave up on finding rails guys and went php.