Lore account terminated without notice, all data lost

[j_shi]

[Edit]: Customer service just noted they are having server issues.

TLDR; Lore terminated my course without notice. Hoping to understand why.

Two weeks ago, I created a course on LORE for a class I am teaching for a number of students in my community. I uploaded a library of reading materials, set the calendar, invited the class, etc.

Things were going well and this week I began receiving submissions for my first assignment. Today, I got a few emails from students and parents saying that they were no logner able to log into their LORE profiles.

I checked, and indeed what used to be the course page is a 404, and all is gone, inc. everything I had uploaded to the course, my students' assignments, etc. Trying to log in kicks me back to the login page. I thought perhaps I forgot my password, but resetting password returns 'sorry we don't recognize that address'. I scanned the terms of service and I don't think I've violated any of them, though I'm open to being wrong.Why would LORE suddenly and without notice suddenly terminate my account?