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by shazow 4772 days ago
I don't see a pricing page anywhere, how come? (Sounds like you removed it; why?)

> The way I look at it is that any feedback with a free plan is better than zero feedback with a subscription.

I wouldn't be so sure. My experience has been that I get very different kinds of feedback from free users versus paying users. Often times even opposite feedback.

Be careful listening to people who are not, and will likely never be, your target paying customers.

> I'm hesitant to give that up by switching back to a subscription plan and watching new signups die again.

Freemium can work reasonably well for this. Takes less courage, and you ideally get some paying users in the process. Not sure what the best pricing breakdown would be for your app specifically though, as I'm not too familiar with the industry.

Alternatively, you can do free trials (2 weeks, 1 month, or 3 months). Take a credit card up-front if you're feeling brave, or defer if you're not. If people don't convert, contact them personally and find out why. Offer a "no questions asked money-back guarantee", it'll probably make you feel comfortable more than your customer. If you really want, you can give them some customers free accounts anyways.

Best of luck! :)

2 comments

Thanks for the advice!
Spot on.