[Schultzy]

While I can appreciate the desire for user feedback, I would challenge the assumption that it's "valuable". The very first point of the article touched on the difference between information that you will gather from free VS paying users. One kind is valuable because it can help you develop the product to be more appealing to those willing to pay, whereas the other kind may end up taking you on a very costly goose chase that won't help you generate any revenue.

[stevesaldana]

The article opened my eyes to that. I am treating all feedback as valuable, whereas that might be the wrong way to go about it. It's clearly something I need to think about more deeply and work on discovering the true customer pain points, not just the "it would be nice if you had x, y, z" type of response I'm accustomed to reacting to.