[boeroboy]

I'm done with airbnb too. I applied for a place at its earliest opening - 2 months in the future. I saw the cancel policy was GREEN (full refund) up to one day before checkin. After some messaging with the owner (who was gracious and helpful) I had to cancel. This was about a half hour after my reservation was accepted. Then I found out my card had been charged $2200 for the month and they would refund all but their "processing charge" which was about $200.

So for 2 clicks during a half hour, and a cancellation 2 months in advance, airbnb took $200. Then they offered to refund me $40 of their $200 to make peace. No, airbnb. That's not how you keep customers. I'm done.