[scorcher]

I only partially agree. For things like hangout gmail android and reader giving support would cost so much they couldn't continue to roll out new products (given that they would have to support them).

However where significant money is concerned I agree they should have real support. Only offering support for some products could get really confusing for users unfortunately.

[return0]

It's one thing to use a free service, but it's different when you make them your business partner. Not offering support for Adsense for example is unacceptable.

[bigiain]

"Not offering support for Adsense for example is unacceptable."

Evidence suggests otherwise. There are many many people and companies who use/rely on Adwords - either out of ignorance of the lack-of-support-dangers, or in full knowledge and accepting the risks. It is, arguably, the least-worst alternative: who _else_ are you going to use? Bidvertiser? Chikita? Skimlinks? Yeah… No…

[return0]

I think that's exactly the problem - they are a monopoly and can get away with anything.

[ixacto]

Unfortunately too true. Google owns search, maps, google play/android, adwords/adsense, video sharing.

At this point they are competing with Facebook and apple the most, since they don't have a monopoly in those industries. I find it hilarious how many of the googlers love their retina MBPs and iPhones though. Can't wait to see that showdown.

I'll take godaddys tech support any day over Google, hell even Comcast has a support number.

[PhilipA]

I fully agree!