[samuelfine]

You should probably email [e-mail]. Twitter isn't an "official" support channel, so your tweets are far less likely to get noticed.

In the interest of saving time: browser / version / OS? Any browser extensions installed?

[taitems]

Agreed, but as a follower I see how active they are and how often they respond to users.

For clarity: Mac and Windows Chrome sans extensions, but these days I'm running a few like Adblock and Chime.

[ryantownsend]

I also have this problem intermittently - using Chrome v26, Mountain Lion.