Hacker News new | ask | show | jobs
by gfloyd 4791 days ago
The candidate has to opt-in, but we do always send a request email. We're considering making it a paid option to disable those emails entirely, or customize them how you'd like.

We do want to be as upfront as possible about why this is a free service, so we hope we've communicated that effectively.
2 comments
_lex 4791 days ago
This is NOT being upfront. Without coming into the comments I would not have known you'd try to poach my candidates.
link
nilkn 4791 days ago
You wouldn't have read the front page for the product before purchasing it?

It's not like this is tucked away in the Terms of Use behind complex legal language. It is stated quite plainly on the landing page beneath a large header reading "Why is it free?"

link
_lex 4791 days ago
Most people skim websites - they don't do a full read. And most people stop reading once they think they've gotten the gist of what it is. The large header reading "why is it free" is so far below the fold that I never saw it. I revisited the page 3 times and eventually found it by doing cmd+f and searching for "why is it free", and I could only do that because you said there was a header with that title there.

This is a huge deal to any business that takes themselves seriously, and when you bury the lead like this, it makes me not trust you. As I said before, this detail should be under the "pricing" text, since that's what every person who might use this service is going to be looking for, once they understand the basics.

And I'm a person who might have used this service. I keep a special gmail account for processing hiring applications. I'm their dream user. And I was misled so far that I don't trust them.

link
thoughtcriminal 4791 days ago
Um, no. Under "Why are we free?" at the bottom of your landing page it didn't mention that at all.

Any other surprises we should know about?

link
gfloyd 4791 days ago
It's right in the middle of the page under the "Why is it free?" section.
link
_lex 4791 days ago
Put it under your pricing section.
link
thoughtcriminal 4790 days ago
I didn't see that there before. If it was there all along, then I'm a spastic idiot and I apologize to ApplyBin.
link