[jwwest]

You're making a pretty big assumption that everyone works in consumer-facing markets, and not with small- to medium-sized businesses.

The app store model is broken because it has too much Internet in it. Anonymity + Platform = arsehat. Dealing with clients one-on-one is really rewarding.

[sdoowpilihp]

Clients can be rewarding or a nightmare. I have dealt with both. There are good and bad clients you deal with just as there are "arsehats" in the consumer facing businesses.