[stevejalim]

Did they give any indication of how they're going to solve it?

Hopefully something as 'simple' as USD charges getting sent to my GBP account, taking a forex hit along the way. I'd rather that than the red tape of setting up a US account.

[deskpro]

Personally I want them to send $USD to a UK bank in $US. I set one of these up with barclays; it was trivial and low fees. Can then use transferwise to get $USD into £GBP and avoid the 2.5% forex tax our lovely banks charge.