[phirschybar]

We've been overbooked for years and while it can be very stressful at times it is of course better than having no work. The reality is that we sometimes come in late on delivery but in the end our clients like us, stick with us and refer us because they like our work and the end-product is good.

Two points I would add to the discussion are:

1) that in addition, or in lieu of raising rates consider lengthening the project time-line. You can often push a project out further in time which both softens the expectations and gives you more time to deliver quality and deal with more iterations.

2) to take the time to feel out the client. If you are really in demand and becoming overbooked the LAST thing you want is a terrible client who can potential swamp your resources. Work only with people who will respect you and your team and never settle on this even if it means you can make more money. It can be worth the extra 2 or 3 meetings before a work agreement to see if you will have a productive relationship before committing to the project. Being over-busy is a great opportunity to be picky about the projects you decide to take on.