[timgl]

I used to work for a wordpress shop. All these other shops we're basically just a one-man show, but the one I worked for was flourishing, with 12 employees. When I asked why, the director explained that they used to only do business development when they didn't had clients, and stopped doing it when they did. The moment they hired a full-time sales manager, whom was doing business development constantly, the business thrived and grew faster than all the other shops.

This is another viewpoint to the same morale in the article...

[cosmie]

Another benefit of hiring a (good) sales manager is that they have mastered walking this tightrope and know how to prioritize client requests and set expectations, both for clients (timelines) and you (expected capacity).