[joeag]

This is such good advice and it works. For anyone who's afraid to do this, let me know and I'll do it for you, I'll call it CCCAAS (calling cancelled customers as a service) and I'll generate a report that shows all customers contacted, why they cancelled, or didn't renew, and as a bonus, how many we reactivated for you!

[patio11]

That's genius. Seriously. In a few months I might take you up on it.

[joeag]

Please don't hesitate. I am serious and I like talking to customers. Reactivating someone who already decided to trial or subscribe to a product is a fun sale.