[Paul_D_Santana]

Wow, what a great article! I have a few web applications to automate certain processes that I created for internal use at my corporation. Of course, there are no billing issues since it's for employee use only, but there are other issues like a PC is offline, or someone doesn't have access, etc.

I'm going to take this idea and every time there is an issue like the above, I will have the web app automatically email me AND the person. In this way, the conversation will get started automatically. This will help me to communicate with users and hopefully increase engagement.

If anyone has any other ideas on how to apply this to applications for internal company-use, please post!