[josephkern]

I believe the comment about video game developers concerns useability and not fitness. I've been playing video games for many years, and from a useability standpoint, game manuals have dwindled to nothing. If the game does not teach me how to use the functionality during game play I really have no patience for the game anymore.

Enterprise software should take a similar approach. Have something of a tutorial mode, and an easily searchable text based document. Most of the cost in the software comes not from the actual price, but in employee productivity and training.