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by SeanDav 4788 days ago
In defence of ColinWright, it was partly due to his quick comment, upvote and crosslink that got this story onto the front page. Otherwise it might have floundered and never reached the front page, which would possibly have meant a whole flood of posts asking the same question, until one gained traction.

Having said that, I too found the logic of pointing out an email address for support, while posting a submission, somewhat contradictory - but certainly nothing to get aggressive about.
1 comments
graedus 4788 days ago
I don't think dfc's first reply or niggler's first reply contain any aggression or hostility whatsoever. As you said, pasting the guideline having done the opposite hours earlier was contradictory, so that was pointed out.

I should say it doesn't help that the first part of his explanation was that if he had followed the guideline -- using email instead of posting -- he wouldn't have gotten an answer as quickly as he would like. This immediately implies that exceptions are to be made as soon as the recommended action infringes on personal convenience, which would of course make the guideline meaningless.

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ColinWright 4788 days ago
To my reading the guidelines didn't apply given what I knew at the time. As far as I knew the problem might have been purely local, in which case I didn't want to hassle YC/PG with what would amount to a support issue. I thought it prudent to try to discover if it was wider than just my situation. So I posted.

If you honestly can't see the difference between posting to tell YC/PG about a problem, or to ask them a question, as opposed to posting to ask if other people are having the same problem, then I'm at a loss.

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graedus 4788 days ago
I can understand that distinction, although I'd argue that pasting the guideline without comment to another user in the context of this particular issue implied that your stance was that this issue was one where the guideline applied. You might argue that his or her question was general but I think it's clear from the context that he or she was asking: "what channel should I use when something _like this_ happens?"

Anyway, not a big deal and no hostility intended - have a good weekend.

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