[nullrouted]

I left Linode after 5 years of being a customer because I can no longer trust them. I let the first issue slide as I thought they would learn and communicate better to their customer base but the second incident has shown they learned nothing.

Security issues will happen with any provider it is all in how a provider communicates and remediates those issues. Linode has shown it will not communicate thoroughly and does not talk about any remediation so why would you trust a company like that with your data?

The last incident was extremely sad for me because I thought I was using a company that I had a good relationship with. I could care less that CC details were lost as CCs are easily replaceable and protected against fraudulent use. What they lost was my trust which is far more valuable that my credit card number.

[agwa]

Out of curiosity, who did you switch to? I would leave too (after being a customer for nearly 8 years) but I'm having trouble finding other providers which don't have their own set of issues.

[nullrouted]

I have been testing/working with a few different providers. The three I'm currently working with the most are Ramnode, Gigenet and DigitalOcean.

Ramnode's panel is SolusVM which isn't as good as Linode but their performance blows Linode out of the water. They have ipv4/ipv6, multiple locations (Atlanta and Seattle) and a good owner who seems very open/honest with customers. I expect we'll see feature enhancements as they grow bigger.

Gigenet Cloud has multiple locations (Chicago and Los Angeles), ipv4/ipv6, good performance, good custom panel and a company that has been around for a long time. They use a SAN for all their nodes. Overall one of the most underrated cloud providers out there. (Note: I got free credits for beta testing their cloud)

DigitalOcean has multiple locations (San Francisco, New York, Amsterdam), a decent custom panel (would like to see more statistics and it seems a good staff. They did have a security issues that they seemed very open about (https://www.digitalocean.com/blog_posts/resolved-lvm-data-is...)

Other hosts I have tested/used but did not choose:

Rackspace - Excellent panel, ho-hum support/performance. My biggest issue is they lock instance throughput and refuse to change that. If you have a 512 instance you are locked to 20 mbit which doesn't make sense as you are billed per GB. I asked to have this unlocked as my instances push more and they refused.

Amazon AWS - Great interface but the lack of ipv6 (unless you buy ELB) and poor performance had me look elsewhere.

Others tested/used:

Joyentcloud, Terremark, Zerigo (Was a long time customer but they went downhill when 8x8 bought them), Voxcloud, Cloudsigma , Azure, HP Cloud, Stormondemand (Another good cloud provider that just didn't fit with me), VPS.net, Gandi

[kyrra]

Great post. I'm interested to know which you end up ultimately choosing. I just worry that ramnode and digital ocean won't be able to keep their current price model and still maintain quality service in the years to come.

[raverbashing]

Great list of choices.

My experience with Rackspace is similar to what you describe

Another issue with AWS is that it's expensive (for always on systems)

Might check these afterwards

[gmac]

I'm not the comment author, but I've been looking at switching to a dedicated box (probably with Hetzner) and running it as my own Xen host. See https://github.com/jawj/linode-to-hetzner-xen/blob/master/in...

[hkmurakami]

I'd really like to know this as well. (and I'm writing this post instead of just upvoting to hopefully encourage the grandparent poster by showing him that more than one person would like to know of the alternatives out there for switching)

[nullrouted]

Please see my reply above.