[ZeroGravitas]

I did look actually, the stuff I found all had a strong "content" focus. Which is the obvious place to start but as they say themselves, reflecting on getting every ministerial dept on board and their first six months: "it’s barely the end of the beginning".

I did spot a mock-up of a form for reporting lost Passports, which when I googled for it was a nice 3 question form which after processing your answers used that information to give you a link to the correct PDF form to fill in and post (ok, to be fair it gave some helpful extra contextual info like the relevant countries embassy info, but to be unfair if you ask it about an Adult passport, then want to know about a child passport--because I'd imagine losing your whole families passports at once is relatively common--it forces you to answer the remaining 3/4 questions again).

So, some little steps in the right direction as far as web apps for interacting with government are concerned.