[teddynsnoopy]

"Products that failed because someone else got there first are incredibly rare compared to those where a company just did not pay attention to its users..."

Very important point that I think many startups lose sight of on their race to the top.

Not to mention, users really appreciate it when you get back to them - it makes us feel like we're interacting with real people and changing technology, not some obsolete tool that is forever stuck in its ways.