[rpug]

A case management system and a wiki has typically been how I have done this. It can be a little tough though because these tools aren't necessarily built for this type of workflow. Perhaps RT does a better job than some of the other options which really want to be a support ticketing system or a bug tracking system rather than a change management system.

[WestCoastJustin]

Yeah, we only have 4 people in ops and about 20 in development. We have daily standup where the ops guys and 1 person from dev meet (total 5 people). We discuss what is happening Past and Next 24 -- this takes about 10 minutes. The process is super light.

We also use puppet with git. This allows us to version everything that goes into production via a puppet tweak. This is great for rolling back changes or getting an of what was deployed. Like I said, read that visible ops handbook.

[rpug]

What about audits of user accounts and access control?