[thebadplus]

I think there's a conflict of interest. If you're telling the truth, and they lock you out of your account, then they lose a customer. If an attacker is trying to steal your identity, you suffer much more than Skype.

Thanks for bringing this to my attention.

[dewiz]

I can't see any conflict of interests. Skype would lose x>1 customers mistakenly locking out one users who blogs about it. When in doubt you can tell the user the identity verification test didn't go well and ask for extra information about the account, for example checking the IPs.