[LouDog]

Head of Support in the AdTech space here. Rotating Devs into the Support-Team is exactly what we do. The QuiRe – for QuickResponse – leaves his Feature-Team for the 2-week sprint period and gives helping hands to Support-Staff. As DevOps belongs to this team as well, the QuiRe can hack on small DevOps issues in the spare time. Brings in some nice knowledge distribution as well...

[jennita]

So cool to hear this. We're trying something similar with the entire staff at SEOmoz. Everyone knows the product in different ways and takes turns as part of the "Help" team. It's a new concept but great to hear how others are doing it.