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by mikeash
4794 days ago
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DTS is really bad. If you have a seriously difficult problem (and not just a preference for spending $50 instead of searching with Google) then it's extremely difficult to get a useful response. You never get to talk directly to an engineer, but rather go through a DTS intermediary. The whole process is slow and painful and almost always results in something along the lines of, "You shouldn't do that," or, "That's not possible, file a bug." I've always had an easy time getting access to engineers. I hear a lot of people don't, so it must vary a lot depending on what topics you're after. |
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Maybe I was lucky. ~One year ago I had a problem with one of the Apple frameworks in conjunction with sandboxing and filled a DTS request. It took some time but the guy that I had contact with was very competent - so I guess it was an actual engineer. That or your average DTS intermediary will talk about disassembly listings with you.
Yes, the process was pretty slow but it was not painful IMHO.
Coincidentally I had asked in #macdev on freenode first and was greeted with some snarky remarks how I must be wrong as the reviewers know what they do ...