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by steveklabnik 4805 days ago
> that I believe that when you provide less value to your users

You're assuming that more options always increases value, but this is not the case. See Apple and, let's say, the Samsung Jitterbug for counter-examples.

1 comments

Yeah, forcing users to make a decision or navigate a cluttered UI are both ways in which options decrease value. So adding options can suck if people aren't going to exercise them (which is what I see with a lot of options that get added to software -- only a very tiny percentage of users ever tweak them.)

However the claim I was debating was that a second sign-in method would be bad because people would exercise it. The argument was basically that it's bad because it's increasing value for users in a way that decreases value for you. And I don't think adding a second sign-in method to a page that currently only has one button really causes a difficult or confusing decision or creates a cluttered UI.

I suppose I still do see your point, though, since I personally wouldn't go much beyond that -- "sign in with facebook or twitter or google or browserid or github or create an account or or or" sounds like a miserable experience.