[incision]

>Not something I'd want on my personal system, but it's exactly the sort of thing that I think every NOC/Secure environment should have for post-mortem assessments.

Tools of that sort [1][2] are pretty standard in call center environments.

I'm not a fan.

First, the software tends to be incredibly expensive. Second, in my experience, it's primarily used by managers looking for reasons to bludgeon their $30K, entry-level call takers over trivial infractions.

1: http://www.nice.com/contact-center-interaction-recording

2: http://www.callcopy.com/products/screen-capture