[zefhous]

What a poorly written and immature article! Calling Dwolla "a bunch of clowns" because you couldn't get your account verified right away is just ridiculous.

It's also ridiculous to claim to "understand the whole fraud aspect" and then imply that they are engaging in fraud because the money hasn't been transferred back to the other guy's account within a single business day. And claiming that Dwolla is too good to be true because it didn't work out for you right away? Really you want us to take you seriously?

These things take time and these businesses cannot and should not be run without adhering to processes and rules that aren't transparent to consumers. As a payment processor, a false positive is much worse than a false negative.

Dwolla is providing a fantastic and much-needed service. In my experience the people at Dwolla are providing a great service and doing a good job of it. Their support has been responsive and very well done.

[niggler]

You didn't read the complaint.

'Currently, there's 10s of thousands of dollars that have been removed from my business partner's account, that are sitting in Dwolla's accounts, that Dwolla claims they will "return in due course."'

That should never happen. If there are fraud problems, they should be clarified and settled before the fact, not while they hold onto the cash. The sum is too large to take to small claims court and I imagine too large for the author to just write off.

[zefhous]

I did read it, and I see no evidence that they are holding on to the cash.

Dwolla was trying to verify his information at this morning at 11 am. His business partner transferred money through Dwolla, so of course that's where it is right now waiting to get passed through to him.

If Dwolla is actually holding on to the money and refusing to give it back, then there's a story — but I don't see any evidence of that.

Like I said, these things take time. I believe this post was published about 3 hours after they called to verify the account — he tweeted about it at 2:06 PM.

[CamperBob2]

News flash: Customers get upset when they give you their bank details and you act like an opaque, incompetent bunch of stonewalling nitwits. They will jump to all sorts of conclusions that aren't necessarily justified if one is aware of the whole story. Ric Romero has film at 11.

Got a problem with that? Don't go into the payment-processing business.

[powertower]

Which service would that be?

The original one were you could transfer in, transfer out, buy bitcoins, all in a 24h window - or the current one were it takes paperwork, and 30 days before they allow you to even send funds out that are in your account?

As far as I can tell, Dwolla is only a good fit if you have a business that can't take credit cards (high risk, or sells CC processor "banned" items like Kratom), which actually quite well explains why they are so difficult to work with (due to fraud checks and prevention).

[metaphorm]

lets see some identifying credentials from you. prove to us now that you are not employed by Dwolla, and have no other business interest in Dwolla.

[throwaway04583]

Dwolla shill located.