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by jfarmer 4812 days ago
I don't buy this. There's something about the article that annoys me, too. I can't quite put my finger on it. I think it's because it has a linkbaity title, a tone of confidence, but is filled with weird stuff.

Disclaimer: I co-founded Everlane (http://everlane.com), although I left to start Dev Bootcamp (http://devbootcamp.com) last January. I'm just speaking for myself.

First, look at the error bars. 100.0% (+0.0/-79.3) Saying "the sample size is too small" doesn't even do it justice. Looking at numbers like this will put you in a mindset where you make silly decisions because, hey, they're numbers! They're objective!

Second, this is not how fashion works. As a rule I don't trust survey results early on in a product life cycle -- customer's don't have sufficient context, so you're learning more about their predispositions and biases than their actual attitudes about your (potential) product.

Talking "scientifically," there's a huge uncontrolled variable here: brand. Would women share their measurements with Hermès if it meant proper sizing? How many women who shop for high-end clothes employ something like a personal shopper? What about stores that sell more intimate products, like lingerie? How about wedding gowns? Of course a woman would share he measurements to get fitted for a high-end wedding gown.

I have yet to commit any capital or conduct any surveys and already I feel like I have a decent framework for approaching these issues. If there are high-end retailers with whom women are comfortable sharing their measurements, what is it about those retailers that makes them comfortable?

Why would a woman be willing to share her measurements with Hermés but not Ross Dress for Less?

IMO that's a 1000x better starting point than the one asked in the survey.

This survey is neither reliable nor valid.

1 comments

You're right, there was more to the decision to pull the plug. Credibility was something that we thought and worked hard on. If you're credible with your shoppers, they'll trust you more. I still believe that data can improve fit, but it may be better suited for a company like Everlane (that makes their own product) than Rewire Attire (that retails product). The truth is, the survey was the nail in the coffin. The suggestion of the blog post is that I might have saved myself a lot of money had I done the survey early. The unspoken question is, would I have proceeded with the business had I known earlier? Is it an obstacle that I could overcome? Who knows. Do I regret the experience....never.