[monksy]

Thats not always the case.

I've been badly screwed over by Leftouthansa many times, their response: "Nope, we don't care. We look forward to seeing you onboard." [After 2 support tickets, one to complain and then the other to report the unanswered first ticket after 2 months]

I have been treated well by KLM.

[ams6110]

They're German. They have a procedure for every imaginable circumstance. And as long as they're following the procedure, there is no problem.