[eliza1wright]

I'm sure there are some small, local companies who can't afford to/don't have the expertise to manage a website, that can leverage social media for promotions, sales, and general brand awareness. But those are also the people who tend not to measure ROI, so who knows? This was a really interesting article on the subject, if a bit biased: http://www.fastcompany.com/1760849/does-social-media-have-re...

It seems to be a self-perpetuating cycle from social media "gurus". Audi's manager of social media says "Today the equation to measure that doesn't exist" when asked about measurable results. So he (and much of the industry) claim that they just don't know, but it's probably doing something, and it can't hurt, right? So their clients/supervisors are scared of missing out and they continue to approve these gimmicks that, in my opinion, aren't very effective.