The thing is that it's easy to stop Java applets from executing. Even better most browser prevent this by default. Including chrome, which he was probably using as indicated by the screenshot.
Looks like this was entirely his own fault, though it still sucks. Wouldn't hope for a refund though t.b.h.
Looks like this was entirely his own fault, though it still sucks. Wouldn't hope for a refund though t.b.h.