[joonix]

What it comes down to is empathy. Empathetic people are able to put themselves in the shoes of others and understand their circumstances and use logic to rationalize their own emotions. In the long run, this type of person is better to work with. That's why they say look at how someone treats a waiter. An empathetic person understands the waiter made a mistake because they are overloaded with tables or their mind is frazzled because they're working their second job of the day with a sick kid at home. The person who lacks empathy will only suspect pure incompetence or malice as the cause and have an outburst or berate the terrible service.