[davemel37]

Disney has a reputation for doing everything in their power to deliver exceptional customer service and epic experiences. They even run a company that teaches other companies how to treat customers right. http://disneyinstitute.com/ Personally, I think this is a perfect opportunity for Disney to make a HUGE PR WIN, by apologizing, and paying out a nice and fair royalty without a fight. I would be very disappointed if they miss this opportunity.

[mark-r]

I can vouch for their service. I once lost my rental car keys while at one of the Disneyworld hotels, and I got no help from the rental company aside from the key code. The Disney folks sent one of their locksmiths to help me and he tried about half a day to make a key that would start the car. His dedication and attitude were remarkable.

[alanfalcon]

Wow. Lost my keys at Universal Studios once and it was just a very long, very expensive night (given my budgetary realities at the time).