[IanCal]

True, but there are also good stories with Dell. My housemate a few years ago had a Dell laptop which would no longer charge. Out of warranty they offered to fix it if he sent it in, but he was heading out of the country over Christmas. They sent out a technician to fix it at our house within a few days and everything was sorted.

That was excellent service.

Not everyone has good dealings with them, but it's not all bad.