[AxisOfEval]

I have had many horror stories with Airtel. I blogged about one here: http://hatwar.org/epilogue/2010/06/why-buying-an-iphone-in-i...

Soon, I had to stop paying my bills because they couldn't resolve my issues and kept logging the tickets as solved. But they didn't want to end it there...

They leaked my call details to their recovery agents - and soon my friends and customers were getting calls asking about my whereabouts, while I was always accessible via email. Total breach of trust and privacy.

They prefer to speak rather than write because what is spoken on the phone can't become evidence while mails can. Besides, India doesn't have a semblance of tort law.

India's largest and the world's third-largest telecom company runs on marketing. That is all they do. They do not own or operate their network. It is outsourced, just like their stores. Don't touch Airtel with a barge pole.