[ownagefool]

I disagree, he's not being obnoxious, the apology isn't super clear so he could be mistaken.

It reads like they've decided to take $99 from previously free customers on the basis of them not complaining when they were sent an email. If thats the case, I personally think it's a pretty crappy practice and any customer that claims to have not recieved the email should be entitled to a refund.

If thats not the case, they should probably take a look at the message because it's confusing.

p.s. Please don't come back with a selective quote. The "what happens" seems to conflict with the "Next steps" which is why I'm confused.

[jpxxx]

Hrm, I agree with what you said. I overreacted. Wiping my comment.